The best way to understand and communicate the future experience of your customers is a refined journey based on their needs. Once design directives have been established, this tool will define each necessary touchpoint, from the first to the last engagement.
A document that details each touchpoint of the journey, from physical interactions and service styles to digital solutions, etc. This tool will leverage images of ‘best-in-class’ examples to communicate the intent of each touchpoint with supporting copy describing how your customers will engage.
Your key decision-makers and your future customers.
Please allow 2 weeks to initiate our partnership and 4 weeks to complete this pin.
We developed a membership journey driven by underrepresented dentists.
As the face of dentistry shifts from men continuing the longevity of their family business to women & minority dentists starting their careers from scratch, the ADA asked us to concept new ways for their organization to add value to a dentist’s life. We developed intricate journeys, driven by our research findings, that included programs, offerings, and events that meet the needs of this new demographic’s lifestyle.
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