Why?
This pin is utilized when companies are looking to understand the numbers behind existing customer behaviors such their perceptions on quality, why they didn’t move forward after a trial, or why they haven’t come back recently. These surveys enable us to find gaps worth a deeper dive.
What?
We will create a quantitative survey to be sent to a subset of your existing customer base. Every PinPoint survey is designed to gain qualitative insights since we are aware the numbers only gives a sliver of information. We will synthesize findings into a digestible deck complete with specific actions you company can take to better show up for your customers.
Who?
Your customers and/or recently lost customers.
Timing
Please allow 2 weeks to initiate our partnership and 4 weeks to complete this pin.
We became experts in the coffee industry.
The owner of Columbia Street Roastery saw his customer base shrinking, but his competitors growing. We deeply analyzed the market, not just by the numbers, but by the way coffee drinkers make decisions, and found a gap in the industry to seize.
Wanna Grab a Coffee?
We would love to hear more about you and your “A-ha!” or “Oh-No!” moment. Don’t have one of those? Let’s use it as an excuse to get caffeinated!
Pick a date